Multi channel specialist, Salmon, today announced that it has helped Morrisons to launch its first transactional eCommerce site
Morrisons launches first transactional eCommerce site with help from Salmon
Watford, London – 12th December 2012. Multi channel specialist, Salmon, today announced that it has helped Morrisons to launch its first transactional eCommerce site, MorrisonsCellar.com, which focuses on selling a comprehensive range of wines.
MorrisonsCellar.com offers customers a unique, personalised and enjoyable shopping experience, including:
- An interactive Taste Test allowing customers to discover those wines most likely to suit their palette via three simple questions
- The case builder tool giving customers the ability to build and keep track of a mixed case of wine
- Integration with Facebook allowing customers to share information with their friends
The new site is built on the same infrastructure as Kiddicare.com, (part of the Morrisons family) using WebSphere Commerce, Coremetrics, Endeca and advanced content management functionality developed by Salmon.
Since the site went live:
- Repeat customers average 15%
- All KPIs have been greatly exceeded – visitors, conversion and sales
- Conversion is above expectation, due to the success of the taste test and the depth of the product range
Discussing Morrisons first venture into eCommerce, Scott Weavers-Wright, Kiddicare CEO and Kiddicare and Morrisons.com General Merchandise Managing Director said; “This is the first step in Morrisons branded eCommerce and will enhance the overall wine offering for Morrisons. It will also provide valuable lessons on business processes and systems which will support the launch of other web sites and multi channel services. We knew that the underlying platform, WebSphere Commerce, and functionality would enable us to deliver the new site quickly and yet be scalable for the future.”
Ken Platt, Head of Multi Channel eCommerce Delivery for Morrisons.com, added: “Morrisons has a late mover advantage. By creating a scalable platform, focussed on user experience, the rapid roll out of further categories is certain and promises to set Morrisons.com apart from its competitors.”
Salmon has provided a wide range of eCommerce services to design and implement the site and will provide 24/7 application support. Salmon used innovative working practices and approaches which combined Morrisons’ deep understanding of wine and customer behaviour with Salmon’s extensive eCommerce expertise. These enabled Salmon to deliver an innovative and functionally-rich site in a short period of time, which not only matched Morrisons business vision but also enhanced it.
Craig Harper-Ashton, Director of eCommerce at Salmon said; “Salmon played a key role in making MorrisonsCellar.com a reality. We are delighted to see Morrisons realise the benefits of the new working practices adopted for this project.”
About MorrisonsCellar.com Taste Test
A clever, interactive test to help guide consumers through the mystery of wine, the Taste Test is based on a scientific principle relating to the number of taste buds any one person possesses. Consumers will be asked three simple, non-wine related questions, the answers to which are then converted by a complex algorithm and a piece of clever technology to reveal a score and flavour profile. The four profiles are sweet (0-3), fresh (4-6), smooth (7-9), intense (10-12).
The entire range of Morrisons’ wines has been tasted by a six-strong team with calibrated palates and awarded a score against agreed criteria to enable it to fit within one of the four profiles. Red, whites, sparking and fortified have all been judged using the same scale so if a customer is a score 4 it is expected that wines within the fresh category of all colours will appeal to them.
Salmon is a highly innovative regional systems integrator whose commitment to on-time, on-budget projects is increasingly embraced by the leading names in retail, insurance and financial services markets. Since 1989, leading brands have been turning to Salmon for its ability to build, integrate and support business-led systems that add measurable competitive value to their day-to-day operations – and to their bottom line. Salmon quickly understand business needs, creates realistic development schedules, and efficiently delivers solutions to plan; based around an ethos that marries a depth and breadth of development skills, with a management process that removes virtually all risk from successful project roll-outs. Customers include Akzo Nobel, Argos, Bristol & West, Halfords, Novae and Selfridges. Salmon is headquartered in Watford, Hertfordshire and has offices in the US, China and Australia.
For more details about Salmon visit http://www.salmon.com